Shipping Policy

We know you want your TravelMatePro pen in hand and ready for your next trip. Here's exactly how and when your order ships.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). You'll receive a confirmation email at checkout and a second email with tracking as soon as your order ships.

Shipping & delivery times

We ship within the United States. Once your order leaves our facility, estimated delivery is 3–5 business days. Total time from order to doorstep is typically 4–7 business days.

Shipping costs

Your shipping cost is calculated automatically at checkout based on your order and destination — you'll always see the exact amount before you pay.

Order tracking

Every order ships with tracking. If you haven't received tracking within 3 business days of ordering, email us at Info@travelmatepro.com and we'll look into it right away.

Incorrect address or delivery issues

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address, we'll reach out to arrange re-shipment. If your tracking shows delivered but you can't find your package, contact us and we'll help resolve it.

International orders

We currently ship within the United States. If you're outside the US and would like to order, email Info@travelmatepro.com and we'll let you know if we can help.

Questions?

Email Info@travelmatepro.com — we reply within 1 business day.